Royal Mail has partnered with PayPoint to offer parcel drop-off services at Collect+ locations throughout the UK, giving customers and small businesses a wider choice of drop-off locations including access in the evenings and weekends.
Royal Mail customers will be able to use the Collect+ network to drop off parcels, which can be either returns or items where they have paid for postage online. They can print the label at home or bring a QR code into the store.
The multi-year agreement is expected to start rolling out in March and will extend to 5,000 Collect+ points by the summer, with services expanding in the future to enable customers to also collect online purchases.
Martin Seidenberg, group chief executive of International Distributions Services, which operates Royal Mail, said, “This partnership is an important part of Royal Mail’s strategy to make our services even more convenient for customers and to give them the widest possible choice of where and when they can send parcels. As consumer preferences have evolved, Royal Mail has already opened up a variety of new ways for customers to access its services, including more online postage options through our website and app, 24/7 parcel postboxes and collection from home through Royal Mail Parcel Collect.”
Nick Wiles, CEO of PayPoint, added, “We are delighted that Collect+ will be playing a key role in our partnership with Royal Mail. As consumer channel shift continues to move toward out of home, our fantastic retailer partners will now have an even greater opportunity to serve the needs of their customers in communities across the UK through our leading out-of-home network.”
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