Stamp Free, a label-free shipping and returns technology provider, has published its Post and Parcel Trends Report 2025, revealing the key trends, emerging technologies and strategic priorities that will shape the industry over the next three to five years.
According to the report, which was produced in collaboration with the Postal Innovation Platform (PIP), customer satisfaction and convenience is the number-one priority for investment in 2025, with artificial intelligence (AI) cited as the most impactful technology, reflecting a critical industry shift from experimentation to large-scale implementation.
“This year’s report shows just how fast our industry is evolving,” said Hugh Craigie Halkett, CEO and founder of Stamp Free. “From scaling AI to enhancing the customer experience, posts and carriers are rethinking how they operate. At Stamp Free, we’re proud to be helping shape this transformation through solutions like our WhatsApp-based AppFree platform.”
Key findings from the 2025 report, which draws on insights from postal and carrier organizations worldwide, include:
- AI takes the lead as the top technology trend, ahead of automation and big data;
- Convenience reigns supreme, with first- and last-mile delivery and seamless returns driving consumer loyalty;
- Technology adoption is the top industry challenge, especially around legacy systems and workforce reskilling;
- Sustainability has dipped in priority but remains essential, especially in areas like fleet transformation and circular packaging.
With a spotlight on out-of-home (OOH) delivery networks, customer-centric innovation and cross-border expansion, the report serves as a strategic compass for postal and parcel players navigating a turbulent market, according to Stamp Free.
The full Post and Parcel Trends Report 2025 is now available to download at www.stampfree.ai
Read an exclusive interview with Hugh Craigie Halkett in the June 2025 issue of Parcel and Postal Technology International – coming soon!