Christmas-level parcel volumes resulting in delays as Canada Post continues to deliver

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Canada Post is reporting parcel delivery and processing levels only experienced during the Christmas season as many residents remain at home during the Covid crisis.  

In terms of numbers, during just one day last week the service delivered more than 1.8 million parcels reaching levels seen on only the biggest delivery days during the festive season. 

Due to the pressure on the system Canada Post is advising customers across the country to expect delays with their parcel deliveries. The increased parcel volumes, combined with the implementation of safety measures, are resulting in longer processing times. 

Adaptations Canada Post have made include the Knock, Drop and Go service to eliminate the need for signatures at the door, speeding up delivery and reducing the number of parcels returned to post offices for pickup. 

It has also suspended the usual 15-day hold period so customers who are feeling ill or self-isolating can delay their visit to the post office to pick up their parcel until a time it is safe to do so. 

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