InPost, a UK out-of-home parcel locker provider, has reached 15,000 lockers nationwide, a milestone the company says reflects a shift in how consumers expect delivery to work.
The network now gives millions of UK consumers access to 24/7 parcel collection and returns, with InPost lockers located in supermarkets, retail parks, transportation hubs and residential areas.
The expansion comes amid mounting pressure on traditional home delivery models. One in three parcel deliveries fails on the first attempt, and 40% of consumers miss at least one delivery every month, according to InPost parcel anxiety research conducted by Yonder Data Solutions in January 2026. InPost argues that these are not operational failures but the predictable result of a checkout model that optimizes for cost rather than the consumer, leaving shoppers with near-total freedom over how they pay but little say over how their goods are delivered.
InPost says out-of-home delivery removes those failure points. The same Yonder Data Service research found 58% of consumers now consider parcel lockers a better option than home or workplace delivery, with two in five UK adults already using them.
The shift is also generating value for retailers. According to InPost’s locker report research, also conducted by Yonder Data Service, in February 2026, 78% of consumers make a purchase when visiting a locker, spending an average of £22.90 (US$30) – evidence, the company says, that out-of-home delivery is becoming a driver of footfall and additional revenue rather than just a fulfillment option.
“Reaching 15,000 lockers is a significant milestone but it also reflects a bigger shift in how delivery is expected to work,” said Paul Selvey, network director at InPost UK. “For years, delivery has been designed around cost and convenience at checkout, not around what actually works for the people receiving parcels. That’s why failure rates are so high, because the system was never built around the end user.
“When consumers are given real choice, behaviour changes fast. More control, more certainty, delivery that fits around how people actually live. That’s what out-of-home enables and why it’s no longer a niche preference. It’s becoming the expectation.”
In related news, easyDelivery expands European network to 350,000 pickup and drop-off points