Amazon expands its free package pick-up service in the US

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Amazon has announced the expansion of Counter, a network of staffed pickup points that gives customers the option to pick up their Amazon packages in-store at a partner location.

With this expansion, customers now have access to thousands more Amazon Hub Counter locations with new store partners GNC, Health Mart and Stage Stores.

“The response we’ve heard from our customers and partners after the launch of Counter earlier this year has been tremendous,” explains Patrick Supanc, worldwide director of Amazon Hub. “This new network of pickup points gives customers a pickup experience that is fast, flexible and convenient, and partners are thrilled with the strong engagement and additional foot traffic Counter is driving to their stores.”

Amazon designed and built the technology for Counter from the ground up, resulting in a quick and simple pickup experience for customers. For partners, Counter easily turns a store of any size into a pickup location available to millions of Amazon customers. Counter’s intuitive, user-friendly design also enables store staff to efficiently serve customers picking up packages without disrupting their daily activities.

Counter is part of the Amazon Hub family, which includes Locker, Locker+ and Apartment Locker, designed to bring the ultimate convenience to customers via pickup and return points.

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Helen has worked for UKi Media & Events for nearly a decade. She joined the company as assistant editor on Passenger Terminal World and since progressed to become editor of five publications, covering everything from aviation, logistics and e-commerce to meteorology. She has a love for travel and property and has redeveloped three houses in three years. When she’s not editing magazines, she’s running around after her two boys and their partner in crime, Pete the pug.

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