SingPost launches carrier-agnostic last-mile delivery platform

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National postal operator Singapore Post (SingPost) has taken significant steps toward digitizing its services with its new SmartPost delivery tracking initiative and LaMP next-generation logistics platform.

With the SmartPost app, tracking and operational data is logged in real time as delivery workers register their smartphones against NFC tags fitted at more than 15,000 letterbox nests. The enhanced data generates insights for better optimization of delivery operations and helps create individualized performance incentives for staff.

Over the next year, additional features are being developed to provide delivery alerts and status updates by SMS or email, as well as electronic notifications to collect missed deliveries, in place of the physical delivery notes that are currently used.

SingPost’s carrier-agnostic last-mile delivery platform LaMP consolidates courier services, parcel lockers and bricks-and-mortar collection points onto a single platform. The technology gives retailers and logistics providers an open e-commerce ecosystem with more control and flexibility over parcel deliveries. Discussions with several retail and logistics partners are at an advanced stage regarding them joining the platform.

Paul Coutts, group CEO of SingPost, said, “SingPost has a long and storied history and the business has evolved tremendously over the past 160 years. Yet our fundamental ethos remains unchanged: to deliver the best experience for our customers. In digitizing the postal service, we look to contribute toward Singapore’s Smart Nation vision, bringing fresh customer experiences, powerful urban logistics solutions and opportunities to upskill our people with new capabilities for the future.”

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Dan originally joined Parcel and Postal Technology International in 2014 having spent the early years of his career in the recruitment industry. As online editor, he now produces daily content for the website and supports the editor with the publication of each exciting new issue. When he’s not reporting on the latest technological developments, Dan can be found on the golf course or apprehensively planning his next DIY project.

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