The first speakers for the Global Leaders session at this year’s Parcel+Post Expo Conference have been announced. The conference takes place October 1, 2, 3, 2019, at the RAI Amsterdam.
The Global Leaders session, which takes place on Tuesday 1 October, will provide exclusive insights from postal and parcel company leaders on how they continue to respond to a number of challenges, including digital disruption, terminal dues arrangements, rapid growth in parcel volumes requiring different handling and precise delivery, and a continuing decline in letter volumes – all while maintaining profitability and building a sustainable business for the future.
Faleh Al Naemi, chairman/MD of Qatar Post, will discuss the ongoing transformation at Qatar Post, with an emphasis on self-service. Faleh is responsible for leading Qatar Post into its next phase, ensuring that the company has a state-of-the-art infrastructure that supports Qatar’s Vision 2030, as well as improving customer service and accessibility.
Oleksandr Pertsovskyi, chief operating officer of Ukraine Post, will reveal how the post is undergoing an enormous transformation from a fixed cost base and network of over 11,600 locations to a more flexible model. A pilot project in one of the regions replaced 600 fixed locations with 130 mobile post offices, improving the cost structure and enhancing service performance. However, it faced multiple challenges, from protests against post office closures to lack of proper maps and unstable road conditions for rural deliveries. This presentation will elaborate on this case study and provide practical takeaways.
Ruth Eberhart, SAP SE’s director, will show examples of different industries to drive connected and responsive postal delivery flows, combining services across all industries with an excellent customer experience by using E2E value chains.
The Nigerian Postal Service’s PMG/CEO, Bisi Adegbuyi, will use the Global Leaders session to present his organization’s Digital Addressing Platform and Address Verification System. The double approach of automating postal mail operations and a collaboration with the private sector has improved the quality of the last-mile delivery, which has had a positive impact on the quality of delivery of conventional mail, and on the delivery of e-commerce items.
More speakers will be announced soon – to see the latest line-up, click here. To reserve your conference pass (10% discount currently applies), click here. To register for your free exhibition entry badge or fast-track entry code, click here.