DHL eCommerce opens fulfillment hub in Sydney

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DHL eCommerce, a division of Deutsche Post DHL Group, has unveiled its new Fulfillment Center in Sydney, Australia, to support the demand for overseas goods among the country’s online shoppers.

The Fulfillment Center will provide overseas merchants with fast, flexible shipping that integrates inbound freight, inventory, and last-mile delivery in a single consolidated service. The center also operates using the same service level agreements, management platforms, and customer support as all other parts of DHL eCommerce’s global fulfillment network, enabling existing customers to expand their sales into Australia with minimal onboarding time and hassle.

Damien Sheehan, managing director Australia, DHL eCommerce, said, “Australian shoppers are the second most likely in the world to buy online from overseas merchants, and the significance of their purchasing power will only increase as cross-border e-commerce grows at an average of 29% per year until 2020. Online retailers need to overcome the traditional problems associated with overseas expansion – finding new suppliers in each market, delivering shipments within days not weeks, and keeping costs in check – if they want to stay competitive in this borderless future.

“The launch of our Australian Fulfillment Center gives our customers immediate access to one of the world’s most mature and fastest growing e-commerce markets, with the scalability and quality needed to reach Australia’s highly savvy online shoppers.”

The center’s design accommodates front-end integration with a range of popular marketplace and web-shop platforms, as well as multichannel order management and last-mile solutions for immediate and highly accurate deliveries all across Australia. All of the center’s services operate on a pay-per-use model with no capital spend or fixed costs.

Malcolm Monteiro, CEO Asia-Pacific, DHL eCommerce, said, “The value of Australian e-commerce sales is expected to grow by nearly 50% between now and 2020, making cost-effectiveness and scalability the critical issues for online retailers in the country. Whether it’s extending into new channels, offering more delivery options, or simply increasing inventory and warehouse capacity, global brands need fulfillment solutions that can adapt to their needs without requiring hands-on intervention every time a change occurs.”

January 16, 2017

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Helen has worked for UKi Media & Events for nearly a decade. She joined the company as assistant editor on Passenger Terminal World and since progressed to become editor of five publications, covering everything from aviation, logistics and e-commerce to meteorology. She has a love for travel and property and has redeveloped three houses in three years. When she’s not editing magazines, she’s running around after her two boys and their partner in crime, Pete the pug.

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