Following a successful trial, Whistl will incorporate Yodel’s Xpect Mini and Medium two-hour delivery window services to its Whistl Parcels and Parcelhub customers.
Xpect Mini covers parcels up to 45cm long and weighing up to 3kg with the Medium service covering parcels up to 90cm long and up to 17kg. The two new services join Yodel’s Xpect Large and Extra-Large options. Yodel’s Xpect service includes full tracking and enables the customer to interact with their delivery preferences with up to seven inflight options via this service enhancement.
Whistl Parcels focuses on larger brands and retailers, while the Parcelhub brand serves SME and mid-market e-commerce operators with a more bespoke service, which includes improved carrier rates which have been secured for both Parcelhub and Whistl Parcels customers.
Steve Marjoram, managing director at Parcelhub, said, “Following positive feedback from customers who have trialled the new Yodel small parcels two-hour delivery slot service, we are delighted to be able to roll it out to both our Parcelhub and Whistl Parcels customers.
“Our ambition across our portfolio of parcel brokerage services is to ensure that we can scale the benefits typically only available to large volume customers via Parcelhub so that smaller volume customers are able to meet the increasingly specific delivery demands of the consumer.”
Carl Moore, chief operations officer, Yodel, said, “We’re pleased to be partnering with Whistl and Parcelhub to offer our services to their customers after successfully completing a trial period. Yodel has also worked hard to ensure that we can provide a robust delivery service regardless of the size and shape of packages. We look forward to bringing our experience and expertise to this partnership; together we can ensure our SME clients receive the same fantastic service as our larger scale clients.”
