MaltaPost to enhance customer experience with delivery automation platform

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Malta’s national postal operator, MaltaPost, has announced a partnership with New York-based LogiNext that will see the technology company provides a SaaS platform for delivery automation to help MaltaPost improve the end customer experience.

LogiNext’s Delivery Automation Platform is an end-to-end platform with web and mobile applications for dispatchers, carriers and delivery drivers that enables posts to offer same-day express delivery and manage delivery drivers to accurately communicate ETAs for parcels to the end customer.

“Digitization and automation can help in significantly reducing delivery costs by eliminating inefficiencies. Several CEP companies across the globe are switching to a cloud-based platform like LogiNext to manage end-to-end operations from pickup to hub-to-hub movements to delivery. We’re thrilled to be partnering with MaltaPost to serve the end customer better across the islands and improve the overall delivery experience,” said Dinesh Dixit, VP of account excellence at LogiNext.

Adrian Vassallo, chief operations officer at MaltaPost, added, “We’ve witnessed the change in the delivery landscape over the last two decades and as part of MaltaPost’s extensive modernization program, we try to infuse the best of technology available to improve our delivery operations. We’re proud to partner with LogiNext and by using their SaaS platform, we’d be able to improve our end customer experience by providing real-time tracking updates, ePODs, communicating delivery estimates through email/SMS and offering express deliveries with more overall visibility.”

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With over a decade of experience as a business and technology journalist working in B2B publishing, Hazel first joined UKi in 2011. After taking 18 months off to bring up her daughter and try her hand at marketing copywriting, she returned in January 2018 to do what she loves best – magazine editing! She is now the editor of UKi's Passenger Terminal World and Parcel and Postal Technology International magazines.

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