DPD has topped the Money Saving Expert parcel delivery poll for the ninth time, with 55% of the 8,000 users who took part in the poll rating the company’s service as ‘great’.
The poll was conducted just after the Christmas peak and asked people to rate the performance of all the major UK delivery firms, based on their own experiences with each company over the past year.
Money Saving Expert ranks firms from best to worst based on the percentage of ‘great’ and ‘OK’ votes they get, awarding two points per ‘great’ percentage point and one point per ‘OK’ percentage point.
DPD’s sister company DPD Local took second place with 54% of voters rating it as great, while Royal Mail received 41%, Yodel 33% and Evri 28%.
Elaine Kerr, DPD UK CEO, commented, “This is a very positive result for us, and I’m delighted for the whole team. We’ve topped this poll more times than any other carrier and with more than 8,000 people voting it is always an important indicator for the industry, especially coming so close to the peak Christmas period.
“The sector has grown rapidly in recent years and, as a result, there has inevitably been greater pressure and scrutiny on all carriers. But our aim is to carry on investing in our infrastructure, our service and our green innovation to ensure we continue to lead the way.”
Commenting on its results in the poll, an Evri spokesperson said, “In 2023, we invested significantly in the business to improve our service and our on-time delivery rate surpasses 99%. We delivered a record 154 million-plus parcels during our peak festive period in 2023, driven by a 21% surge in deliveries in the final Christmas week.
“Every parcel matters and new clients wins and increased parcel volumes are proof of the trust customers have in our service and its reliability. Our ambition is that every customer’s experience with Evri is a positive one, and we work hard to understand each instance when this is not the case, and we are more contactable than ever when people need to get in touch.”
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