DHL to offer B2C e-commerce delivery in Chile

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DHL eCommerce, a subsidiary of Deutsche Post DHL, has launched a new business to consumer (B2C) e-commerce delivery solution in Chile, South America.

The parcel delivery provider now offers next-day delivery in Santiago, the country’s capital, and other major cities within Chile, and 2-3 day delivery across the rest of the country. According to global market research firm Euromonitor, the Chilean e-commerce sector is set to double in size to US$2.3bn by 2020.

DHL eCommerce will manage the end-to-end delivery of packages from the store to the customer, with real-time tracking also available. The company has also invested in an 18,000ft² central hub and depot, and will continue to grow its ground fleet.

Charles Brewer, CEO, DHL eCommerce, said, “The future is incredibly bright for the e-commerce sector across Latin America with a forecasted compound annual growth rate (CAGR) of 21%, reaching US$54bn by 2020. Chile is number one in the region for online shopping with rising incomes, improving digital connectivity and seven out of 10 shoppers already shopping online. With e-commerce in Chile growing at such a rapid pace we see a fantastic opportunity for high quality solutions that offer a great customer experience and more choice, convenience and control for Chile’s online shoppers.”

Hugo Donoso, country manager, DHL eCommerce Chile, said, “Chile is one of the most advanced e-commerce markets in Latin America with 72% internet penetration and 50% smartphone penetration – the highest in the region. With e-commerce currently accounting for 2.8% of the country’s total retail sales, there is plenty of room for growth.

“We aim to change the rules of the game in Chile by offering high quality logistics that will fill a gap in the market. We know that distribution is the main weakness of online businesses, and along with our team of e-commerce experts, we aim to be a true strategic ally for our customers, to take care of their logistical needs so that they can focus on their business.”

April 24, 2017

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Dan originally joined Parcel and Postal Technology International in 2014 having spent the early years of his career in the recruitment industry. As online editor, he now produces daily content for the website and supports the editor with the publication of each exciting new issue. When he’s not reporting on the latest technological developments, Dan can be found on the golf course or apprehensively planning his next DIY project.

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