Polish e-commerce platform Allegro has signed a strategic partnership deal with DHL eCommerce to offer its customers access to DHL’s extensive logistics and delivery network, including DHL Box 24/7 lockers, DHL Pop pickup points and DHL’s courier services.
By integrating DHL’s delivery services into Allegro’s Delivery program, both companies aim to provide even greater convenience and accessibility for online purchases, aligning with market trends and customer needs.
“Introducing our parcel lockers, pickup points and courier deliveries to the Allegro Delivery program is an important step for us and an example of our efforts to meet the dynamically growing needs of the e-commerce market in Poland,” confirmed Agnieszka Świerszcz, CEO of DHL eCommerce Poland. “By supporting programs such as Allegro Delivery we are ensuring fast, convenient and reliable deliveries for both shoppers and retailers. Customers can enjoy not only a wide selection of products but also easy access to a variety of convenient delivery options, which significantly improves the shopping experience.
“These types of solutions allow better control over the delivery process and greater flexibility, which are currently among the most important factors influencing the satisfaction of senders and recipients. We are glad that our solutions and the highest quality of our services will enable Allegro customers to enjoy even faster and more convenient shopping,”
The Allegro Delivery program offers customers the choice of convenient delivery options: to parcel lockers, pickup points or direct delivery to an address. Through this program, Allegro takes full responsibility for the parcel at every stage of its journey – from dispatch to handling complaints or returns – and provides buyers and sellers with a single point of contact.
“We are consistently developing the Allegro Delivery program to provide our customers with the highest standard of service,” said Jakub Kłoczewiak, chief operating officer of Allegro. “The addition of DHL eCommerce, whose services are highly rated by our customers, means that within Allegro Delivery we will offer 27,000 convenient collection points throughout Poland. Thanks to this cooperation, customers will gain even wider access to fast and safe delivery options, and Allegro will provide them with support at every stage – from purchase to receipt of the shipment. At the same time, we look to the future, examining the new needs of both customers and sellers to develop our services, invite new partners to cooperate, and offer solutions even better suited to changing expectations.”