bpost trials digital failed delivery notice

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bpost has launched a pilot project across two Belgian municipalities, Tessenderlo and Chastre, in which customers will receive an e-mail instead of a printed failed delivery notice when the addressee is not home.

Currently, only addressees who have registered this as their delivery preference receive digital notifications. Some 3.4 million Belgians have already registered their delivery preferences, such as a safe place, a neighbor, a pickup point or a parcel locker, in the My bpost app or on the website. Under the pilot, addressees in Tessenderlo and Chastre will receive digital notifications despite not registering their delivery preferences. ​A printed notification will only be put through the letterbox if email is not an option. This will cut the use of printed failed delivery notifications by 90%. The initiative is part of bpost’s commitment to working in a more sustainable way.

The pilot project will be extended to a number of larger municipalities within a few months. If the pilot project is successful, the process could be rolled out across the country for both parcels and registered mail next year. The pilot project also fits in with the continued optimization and digitization of the various processes at bpost. The advantage of digital communication is that it provides addressees with extensive and up-to-date information about their parcels. ​

Chris Vansnick, director of sustainability at bpost, said, “In digitizing failed delivery notifications, bpost is taking a further step toward greener parcel deliveries. bpost wants to make a difference in terms of sustainability by adopting more and more eco-friendly initiatives.”

Read more key delivery updates from the parcel and postal technology industry here.

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As the latest addition to the UKi Media & Events team, Elizabeth brings research skills from her English degree to her keen interest in the meteorological and transportation industries. Having taken the lead in student and startup publications, she has gained experience in editing online and print titles on a wide variety of topics. In her current role as Editorial Assistant, Elizabeth will create new and topical content on the pioneering technologies in transportation, logistics and meteorology.

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