Poste Italiane has revealed its strategic innovation focus as part of its Deliver 2022 program.
The operator plans to enhance its offering across the financial, insurance, payments, mobile and logistics sectors. It will combine internal developments with external solutions to best address market opportunities.
Matteo Del Fante, Poste Italiane CEO and general manager, said, “Innovation is essential for a diversified business of our scale to remain competitive at a time when established markets are being disrupted. Through strategic investment in physical and digital infrastructure, we can better serve our 35 million customers, now and in the future.”
“Poste Italiane is successfully combining internal innovations, like our Codice Postepay QR code solution to drive Italy’s transition from cash to digital payments, with specialist tech startup partnerships made possible by our new Open Innovation IT platform. We see a clear and present opportunity to capitalize on Poste’s trusted status and track record in delivering innovations to the entire population to become more central in our customers’ digital world.”
Poste Italiane is investing €2.8bn (US$3bn) as part of the Deliver 2022 program. Investments will be made in areas such as cloud technology, data management and application programming interfaces (APIs).
The operator has partnered with innovative Italian and international companies in logistics, last-mile delivery, financial services and payments, to develop new services. For example, in 2019, the group partnered with Sennder, which uses technology to maximize saturation and flexibility in long-haul road transportation.
