One area of the last mile where significant progress can still be made is arguably packaging. Many parcels tend to be oversized or over-protected, leading to parcel delivery operators ‘shipping air’. In addition to this, there are existing issues with labeling, both in terms of returns and GDPR concerns over personal data. In this latest Last Mile Prophets video, Gary Winter and Marek Rozycki look into these issues and discuss how they can be solved.