A new report by Citizens Advice has shown how UK last-mile delivery operators are struggling to meet expectations with regards to home delivery services. The report also indicates that the most common issues consumers have with receiving parcels are associated specifically with home deliveries – arguably reinforcing the need for better out-of-home networks in the country. Marek Różycki and Peter MacLeod discuss.
ANALYSIS: Does the recent Citizens Advice report further the argument for more out-of-home delivery in the UK?
By PETER MACLEOD AND MAREK RÓŻYCKI, LAST MILE PROPHETS 1 Min Read