DHL Global Forwarding has launched a new helpdesk in Berlin, Germany, that has been tailored to the logistical needs of startups.
The logistics professionals working at the DHL Start-Up Helpdesk assist startups in the areas of logistics and supply chain development to achieve success both in Germany and abroad.
Joachim Hermansky, vice president customer service Germany at DHL Global Forwarding, said, “Our customer base of startups with global operations is growing rapidly at our branch in Berlin. Understandably, they have a greater need for advice and services, particularly in the initial stages.
“That is precisely why we trained up a young team that acts as a link between companies going global and traditional handling departments. They understand both worlds and that allows them to provide swift and flexible support.”
Digitization and e-commerce can accelerate and simplify cross-border expansion for entrepreneurs, however, the requirements for offering goods in other countries or even beyond the EU can be complicated. The same applies to the procurement of products or materials for their own business, especially when it is essential to deliver or receive the goods on time and with the correct shipping and customs documents.
This is where the Start-Up Helpdesk comes into play by helping to successfully develop and manage a business’s supply chain. DHL’s global network makes it possible to find the right transport services and solutions and, if necessary, to contact experts able to deal with issues relating to all aspects of customs, regulations and transport routes.
April 16, 2018