Jersey Post recorded an annual turnover of £37.7m (US$53.4m) in its 2015 Annual Report and Accounts, with operating profits rising by 5.5% to £1.3m (US$1.8m) before pension charges and taxation.
The company also recorded an improvement in its customer satisfaction survey, with over 5,000 islanders giving feedback on Jersey Post’s services. This showed an increase in all of the key approval rankings for postal workers, the overall service customers received, and the Jersey Post network.
During 2015 the post invested more than £3m (US$4.3m) in improving customer environments and introducing new technology and infrastructure to future proof operations.
Jurat Mike Liston OBE, chairman of Jersey Post, said, “2015 has been a year of consolidating our performance and making considerable investment in our services and infrastructure to meet the present and future needs of our customers. This year’s results confirm the robustness of our rapid recovery from the sudden loss of Jersey’s fulfillment industry and demonstrate that we are right to be confident in Jersey Post’s future. We continue to invest in the business and to seek profitable income streams through our network of international partnerships.
Tim Brown, CEO of Jersey Post, said, “We continue to focus on efficiency and our core objective of delivering a high quality postal service for a reasonable price. We have experienced dramatic change in our business environment and the customer culture, but we believe that we have laid the right foundations to build a modern, sustainable business for many years to come.”
With 2016 set to be one of the most challenging years yet for traditional postal services, and with the future of Jersey’s logistics industry still uncertain, Jersey Post is introducing new products and services, and developing income streams off-island, to meet its longer-term business strategy to modernize the business and make it more relevant for customers.
To view Jersey Post’s 2015 Annual Report and Accounts see jerseypost.com
June 15, 2016
