Cloud communications software provider IMImobile has been chosen by parcel delivery firm Hermes to implement its new parcel notifications strategy as part of its ‘Digital Futures’ initiative.
Hermes will be using IMImobile’s enterprise cloud communications platform IMIconnect to power millions of delivery notifications. Customers will now be able to manage their returns, track their delivery driver and receive a ‘SafePlace’ photo, providing added confidence that their parcel has arrived even if they are not at home.
Chris Ashworth, chief information officer at Hermes, said, “IMImobile has been instrumental in helping to deliver our Digital Futures program that prioritizes customer experience through investment in innovation and technology.
“IMIconnect has seamlessly integrated with our existing systems and enabled us to enhance parcel notifications and tracking for our retail clients and their customers. We see technology as the biggest differentiator in our industry and digital transformation will be crucial to helping us stand out in a competitive landscape.”
The platform has allowed Hermes to easily configure new messaging journeys in a matter of weeks and enhance the overall end-to-end user experience for its retail clients, ParcelShop clients and for customers who have placed an order.
Jay Patel, chief executive at IMImobile, said, “Our scalable enterprise CPaaS platform, IMIconnect, has enabled Hermes to rapidly deliver innovative new customer journeys to power millions of parcel notifications. We are excited about the prospect of working with Hermes on future initiatives.”