Australia Post rolls out smart POS

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In an Australian first, Australia Post is installing new advanced Point of Sale (POS) systems across 3,600 post offices, which will now enable customers to pay with wearable and mobile devices and provide better accessibility for those with vision and hearing impairments.

The new Verifone M400 POS features a larger display and touchscreen, allowing for larger font-sizes and digital imagery. The new devices can process the latest in payment technologies, including Apple Pay and Halo rings.

David McNamara, general manager for the post office network at Australia Post, said, “We considered all of our customers’ needs when designing the new POS.

“We have continuously embraced and adopted new technology throughout our 209-year history, making sure we are inclusive of all of our customers from those who are new to technology and those who want faster payment systems.

“The system includes the latest in payment hardware and software technology, improved usability for those with special needs, and reliability. It is designed for a host of future capabilities, including the ability to digitally sign on-screen when collecting parcels and registered letters.”

McNamara said customers have already taken advantage of the new payment methods: “It’s great to see our customers can now access the latest in payment technology across our retail network. With payment methods constantly evolving we’ll now be able to meet our customers’ future demands and expectations.”

The POS technology will be implemented across the 3,600 post offices by the end of August.

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Kirstie joined the team in early 2017 and brings writing, communications and client experience with her. Now an assistant editor, she produces content for our magazines and websites. Away from the office, you will find her blogging on her lifestyle website or searching the internet for photos of sausage dogs.

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