Neo Su Yin has been appointed the new group chief operating officer (GCOO) at Singapore Post (SingPost), taking responsibility for the the Singapore Business Unit, the International Business Unit and Property. She will also support the board in its review of the International Business Unit.
“The board is pleased to welcome Su Yin back to SingPost as our group chief operating officer,” said Simon Israel, chairman of the board at SingPost. “She has a proven track record and deep understanding of SingPost’s business and operations. Her appointment greatly strengthens our leadership’s focus on driving operational performance and excellence – a core foundation for sustainable growth.”
Su Yin brings over 20 years of experience in operations and customer experience to SingPost, with a distinguished career spanning leadership roles in both the public and private sectors.
Su Yin previously worked at SingPost as vice president, customer experience, from April 2019 before becoming chief executive officer, Signapore, in November 2021. She moved to dnata in May 2024 as managing director for Singapore, overseeing ground handling and cargo operations at Changi Airport.
During her previous tenure at SingPost, Su Yin played a key role in a period of significant transformation for the Singapore postal system, contributing to enhancements across key operational areas, including last-mile delivery, digital transformation and postal operations optimization.
“I am honored to return to SingPost at this juncture, and appreciate the trust the board has placed in me,” she said. “In my previous tenure, I had the privilege of spearheading the transformation strategy for the Future of Post and driving improvements in key areas. I believe in SingPost’s transformative potential and I am committed to work with the leadership team to drive business excellence and foster a stronger culture of accountability as we move forward.”
Terminations
The appointment of Su Yin follows the termination of three senior executives at SingPost at the end of last year – Phang Heng Wee, former group chief executive officer; Yik Yen Shan, former group chief financial officer; and Li Yu, former chief executive officer, International Business Unit – following reports of misconduct.
According to SingPost, two investigations were launched, the first focusing on the e-commerce shipment data falsification which was identified through two whistleblowing reports, and the second on the senior executives’ conduct in handling the whistleblowing matter. The account of those investigations, published by Singapore Exchange, details the due process followed throughout the disciplinary proceedings, ensuring that the affected executives were given the opportunity to be heard, before the board’s decision, SingPost stated.
“This incident underscores the importance of a robust whistleblowing process within the governance framework. It ensures employees feel protected when coming forward, and assured that their allegations will be addressed impartially and effectively,” said Simon Israel, chairman of the board, SingPost.
“The termination of senior management was a carefully considered decision by the board, based on established facts and supported by legal advice, including a second independent opinion from senior counsel of another law firm. This decision reflects the board’s unwavering commitment to governance principles, prioritizing what is right – even when it is more challenging in the short term – in the best interests of the company,” he added.
Read the full report here.