Metapack names new general manager

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E-commerce delivery technology company MetaPack has named John Clem as general manager of MetaPack and chief product and strategy officer at

Clem will be responsible for steering the business following the company’s acquisition by in July, a provider of postage online and shipping software solutions.

The new appointee has been on the senior management team at for 15 years and prior to his most recent role – which he took up in 2012 – he was vice president, product and service operations, for six years. He has also served as director of corporate strategy and as a director of marketing, where he led the launch of’s package insurance and PhotoStamps products.

Clem, who is moving from the company’s California headquarters to be based at MetaPack’s offices in London in the UK, will take over the responsibilities of Steve Rowley, formerly executive chairman at MetaPack, who is now leaving the company.

Ken McBride, chairman and CEO at, said, “John has been a very important element in the growth of, not least because of his deep understanding of e-commerce delivery. He has designed many of our new shipping features over the last five years, and they have been instrumental in’s success in the US market.

“We now fully expect John to bring that expertise to his management of MetaPack, working together with founder Patrick Wall and with the executive team to fulfil our ambitious plans for the future.”

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Kirstie joined the team in early 2017 and brings writing, communications and client experience with her. Now an assistant editor, she produces content for our magazines and websites. Away from the office, you will find her blogging on her lifestyle website or searching the internet for photos of sausage dogs.

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