Royal Mail expands label printing returns service to Post Office network

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National postal operator Royal Mail has made its Labels to Go parcel returns service available in Post Office branches across the UK.

The expanded label printing service now enables online shoppers to print free returns labels using their mobile device at 11,500 Post Office locations. The service was initially launched at 1,200 Royal Mail Customer Service Points spread throughout the country.

The service is simple to use as shoppers process the returned item on the Royal Mail returns portal or on the retailer’s own website. The shopper receives a confirmation email containing a unique QR code, which can then be scanned to print a label within seconds.

The Labels to Go service saves shoppers money as they don’t require a printer at home, increasing customer convenience. They also benefit from Royal Mail Tracked Returns which allows shoppers to self-serve and track packages, so they know when to expect a refund or replacement.

A Royal Mail spokesperson said, “A clear, easy-to-use returns option should be part of a retailer’s range of delivery options. It helps build customer confidence, relationships and sales.”

A spokesperson for Post Office said, “As we head into the busy Christmas shopping period, we are delighted to be able to make it even easier for customers to return items; they won’t need to worry about trying to print off labels ahead of time, they can simply do it there and then in any of our branches.”

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Dan originally joined Parcel and Postal Technology International in 2014 having spent the early years of his career in the recruitment industry. As online editor, he now produces daily content for the website and supports the editor with the publication of each exciting new issue. When he’s not reporting on the latest technological developments, Dan can be found on the golf course or apprehensively planning his next DIY project.

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