Parcel collection network Hubbed has launched Hubbed Returns, a returns management platform that enables SME retailers to offer customers an automated returns service that utilizes the Hubbed network of 2,000 locations across Australia.
The platform has been launched in tandem with research by Hubbed that revealed 98% of Australians shopped online in the two-month period of December 2020-January 2021, with 36% returning items from those online purchases.
The hosted Hubbed Returns platform allows retailers to redirect their customers from their shopping sites to a ready-built ‘returns’ page. Retailers can brand and customize their returns page through an admin panel to ensure a seamless experience for the consumer. In this way, the platform requires no technical integration and also features a flat-rate pricing model. The streamlining of the returns process enables retailers to redirect resources from returns to sales and fulfillment.
Hubbed scans each return at the collection point, notifying the retailer of the return receipt almost immediately. This enables the retailer to release a refund or credit note to customers faster, rather than waiting until the package arrives at a carrier depot or the retailer’s warehouse.
The platform is also said to simplify the process for consumers, with a location-map feature that enables customers to select a nearby Hubbed drop-off point for their returns.
Hubbed CEO and founder David McLean said, “We are thrilled to announce the launch of Hubbed Returns. Knowing that returns is a common pain point for retailers, we established an easy-to-manage returns solution that simplifies the process for both retailers and customers. It also provides end-to-end returns visibility, from the moment a customer books a return to when the order arrives at a drop-off location. Hubbed Returns not only provides a more affordable solution for retailers but also eases pressure on customer service staff.
“The ability for retailers to release customer credits faster through our service, if their returns policy allows, can also help increase buyer loyalty. Faster reimbursements may motivate customers to purchase more with a Hubbed retailer partner over another.”
Hubbed Returns is priced at A$49.95 (US$38.70) per month plus A$8.50 (US$6.60) per parcel for retailers and includes access to the Hubbed collection point network, a customizable returns portal and return freight tracking.
