In 2023, FedEx will launch a consolidated returns solution in the US that has been designed as a low-priced e-commerce returns option that merchants can pass on to shoppers.
FedEx Consolidated Returns is facilitated through supply chain services offered by FedEx Logistics and FedEx Office. Shoppers who purchase from participating merchants can drop off the items they wish to return – no box or label required – at any of FedEx Office’s 2,000 locations. The returned items will then be consolidated with other returns from a variety of merchants, to save materials and space. The items will be processed by FedEx Logistics and sent back to the merchants via a less-than-truckload option.
For merchants, this service is expected to reduce the costs of returns and offer end-to-end visibility of return items while creating a shopper-friendly e-commerce experience. It is also projected to reduce carbon emissions compared with transporting individual pre-packaged/ pre-labeled return items.
Patrick Super, vice president of retail at FedEx Supply Chain, said, “FedEx Consolidated Returns is another way FedEx is helping merchants build customer loyalty by making the returns process simple and effective. Having a streamlined but low-cost option helps retailers stand out in a competitive market and adds to the overall returns portfolio at FedEx.”
Ryan Kelly, vice president of e-commerce and retail marketing at FedEx Services, said, “As the returns market grows, FedEx continues to explore innovative alternatives for our customers. While this solution will provide the option of a low-priced return for merchants, it’s also a simple, convenient process to help retailers deliver a shopper-friendly experience.”
