DPD launches returns collection service Predict

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DPD has launched Predict for Collection Request, a new service that enables companies to provide the best possible service to customers returning parcels.

The returns are collected from the customers and delivered to the warehouse or a third party. The customer receives a text message or email alert the evening before the pick-up, giving the collection date. Another message follows in the morning of the pick-up giving the one-hour time slot in which the parcel will be collected. The service aims to increase the chance of a successful first collection attempt.

Predict was already available for those needing to have a parcel delivered. The one-hour service is now available for buyers wishing to have a parcel collected as well, such as if a customer wishes to return a product. The Predict service can also be used if a parcel is to be sent to a recipient but first has to be collected from a different location than usual – such as a warehouse – or if a parcel is moved from one business location to another.

Eric Dietz, CEO of DPD Netherlands, commented, “After successfully introducing Predict for our delivery options, we are now launching the service for returns too. The proactive message service therefore means that our customers can offer their customers an extra service. This makes it easier for every link in the chain to return parcels and increases the chance of a successful first collection attempt.

“Besides being very easy to use, Predict also helps reduce CO₂ emissions, so far by 4%. Predict thus dovetails perfectly with the future we all envisage.”

Predict for Collection Request is available within the Netherlands.

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Kirstie joined the team in early 2017 and brings writing, communications and client experience with her. Now an assistant editor, she produces content for our magazines and websites. Away from the office, you will find her blogging on her lifestyle website or searching the internet for photos of sausage dogs.

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