Parcel pickup and drop-off specialist Doddle has introduced a range of self-service kiosks to enable automated self-service returns in less than a minute, without the need for packaging items or printing labels at home.
The Doddle returns kiosks are fully customizable to suit individual retailer and carrier requirements. Using a touchscreen, users simply scan the digitally generated return QR code and then place their return into the packaging provided. They then take the label printed by the kiosk, apply it to the item and place it in the drop box. A digital confirmation receipt is then sent by email.
Carriers can use the kiosks to form part of a comprehensive returns solution and benefit from increased efficiency through consolidated return parcel volumes and a reduction in carbon. They are also able to provide valuable returns insights to their retail customers with return reason data capture.
Tim Robinson, CEO at Doddle, said, “Our research shows that 94% of retailers see making returns better as a priority for their business. However, most merchants won’t have the ability to develop their own returns solutions in-house. That’s where carriers can come in. By solving this problem for merchants, they can deepen their relationships, win additional new business thanks to a more complete e-commerce proposition, and enable their merchant customers to succeed in e-commerce, driving long-term parcel volume increases. The introduction of our kiosks forms part of our solution, enabling carriers to offer additional services that are convenient, sustainable and cost-effective.”