Asendia and ZigZag make returns easier

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Asendia is working with ZigZag Global to make returns easier for consumers in France.

Due to the coronavirus pandemic, France was placed in a strict lockdown with high street stores closing and distribution centers being disrupted.

Asendia, the joint venture between La Poste and Swiss Post, has been maintaining shipping services within France, and the partnership with ZigZag will manage returns for retailers.

ZigZag’s online portal lets customers return items from their order, choose the most convenient carrier option and produce a return label.

Al Gerrie, CEO of ZigZag, said, “Asendia’s services via Colissimo are a welcome addition to the ZigZag platform and allow us to offer fast refunds and cost-effective returns to consumers in a sustainable manner, with new paperless services coming soon.”

Simon Batt, CEO of Asendia UK, said, “Many of our online retailer partners have noticed their French sales soar through this period of uncertainty, because they understand that ease of return is key. By extending their returns window to 60 days and offering the convenient ‘Collect From Home’ option they are boosting sales while keeping their customers safe at home.”

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