Amazon has announced a further US$1.9bn investment in its Delivery Service Partner (DSP) program, bringing its total investment to US$21.7bn since the program launched eight years ago.
The investment was announced by Beryl Tomay, Amazon’s vice president of transportation, at the company’s annual Ignite Live conference for DSP owners in Las Vegas, Nevada. “We’re investing an additional US$1.9bn in the DSP program, including support for DSP owners’ ability to attract and retain talent,” Tomay stated.
Amazon said the investment is expected to have helped DSP owners raise driver pay by an average of 16% over the past three years, taking the national average for delivery associates (DAs) to nearly US$24 an hour. All DSPs provide healthcare coverage and paid time off for full-time DAs, and many also offer 401(k) plans and tuition reimbursement, according to Amazon.
On safety, Amazon said it has invested more than US$543m in initiatives for DSP owners and DAs since 2022, and that serious vehicle crashes across its network fell by more than 23% last year. New surround-view cameras that detect vehicles, cyclists and pedestrians and alert DAs are being installed in 50% of the network’s Rivian electric delivery vehicles by the end of the year, the company said.
Amazon is also adding dynamic hazard alerts to its Delivery App for real-time notifications of accidents, road closures and construction, alongside automatic route adjustments for bad weather or detected hazards. The company said it is also using AI from Netradyne’s in-vehicle safety cameras to identify driving trends linked to accidents, surfacing the data to DSPs for driver coaching.
Amazon’s generative AI mapping tool, Wellspring, has identified 202 million parking locations, mapped 2.8 million building entrances and catalogued 85,000 mailrooms and lockers since 2024. The company is also expanding its Smart Delivery Glasses, introduced last year, which use computer vision to give DAs hands-free navigation and delivery information; new features include an LED headlamp, hands-free scanning and address verification, with Amazon expecting more than 20,000 pairs in use by the end of 2027.
Amazon said that it is committing US$70m over the next five years to community initiatives run by DSP owners, including its Amazon Local Good program, which uses the delivery network to move donated goods to non-profits at no cost. DSPs completed 4,800 Local Good routes in 2025, distributing more than eight million items and four million meals, according to Amazon, which expects to deliver more than 150 million items under the expanded program over the next five years.
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