USPS announces strong improvements in mail delivery service performance

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The United States Postal Service (USPS) has announced strong improvements in mail delivery service performance across all categories and regions as its third-party-operated air network and mail and package processing and delivery operations continued to stabilize from a historic peak holiday season and severe February storms throughout the country.

For the week of March 6 through March 12, 2021, overall service performance recovered to pre-holiday levels, with First Class mail achieving 83.69% of the postal service’s national performance standard of one-to-three-day delivery. Mailing of marketing materials (90.84%) and periodicals (77.64%) rebounded to levels of service performance on a par with USPS deliveries before last year’s record-breaking peak holiday season, from mid-November through mid-January.

“This recovery in our mail delivery efforts speaks to the dedication of our postal employees as they overcame crippling winter storms and the impact of Covid-19,” said Postmaster General Louis DeJoy. “While we have much more room for improvement, I am proud of the courage and determination our USPS team have shown as they’ve delivered for the American people and worked toward achieving a consistent level of service excellence.”

Following an unprecedented three-week impact on the air network due to the February 13-17 winter storm, which crippled regions of the country, USPS focused on network stabilization to help address First Class mail delays. The resulting air network backlog has now been cleared. The postal service expects continued and sustained improvement in mail delivery performance moving forward.

Additionally, the Postmaster General and the USPS leadership team have been working on a 10-year plan to address service performance challenges. As postal service data and numerous OIG reports have repeatedly shown, over the past eight years, USPS has chronically failed to meet service performance targets. Details on the plan, which focuses on service excellence and financial sustainability, are forthcoming.

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With over a decade of experience as a business and technology journalist working in B2B publishing, Hazel first joined UKi in 2011. After taking 18 months off to bring up her daughter and try her hand at marketing copywriting, she returned in January 2018 to do what she loves best – magazine editing! She is now the editor of UKi's Passenger Terminal World and Parcel and Postal Technology International magazines.

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