Royal Mail meets FY 2016-17 Quality of Service targets

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Royal Mail has met its regulatory First Class mail target of 93% for the 2016-2017 financial year with 93.1% of mail delivered the next working day.

It also exceeded its Second Class mail target of 98.5%, delivering 98.9% of mail within three working days. During the fourth quarter of the year, Royal Mail also delivered 93.1% of First Class mail on time and 98.8% of Second Class mail on time.

Royal Mail is the only UK mail delivery company required to publish Quality of Service performance against delivery targets every quarter. The Quality of Service report is conducted and published by independent market research firm TNS Global.

Sue Whalley, chief operations officer, Royal Mail, said, “We are very proud of the service we offer our customers. Our postmen and women deliver to some of the most challenging performance targets in Europe.

“I would like to thank all our people for their great efforts throughout the year. We are committed to maintaining and improving these high standards of service for all our customers.”

May 15, 2017

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Dan originally joined Parcel and Postal Technology International in 2014 having spent the early years of his career in the recruitment industry. As online editor, he now produces daily content for the website and supports the editor with the publication of each exciting new issue. When he’s not reporting on the latest technological developments, Dan can be found on the golf course or apprehensively planning his next DIY project.

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