FedEx Corp. has published its first Future of Logistics Intelligence report, finding that most organizations have achieved shipment visibility but fewer can use that data to predict and respond to disruptions.
The study surveyed 700 senior professionals across logistics, operations, IT and e-commerce roles, with 97% of respondents stating that visibility alone is no longer sufficient to stay competitive. Many organizations can track shipments, but fewer are able to turn that information into predictive insights and operational decisions.
According to the survey, 59% of organizations use logistics data proactively to predict and prevent issues, while 25% use it reactively and 11% primarily for visibility into current problems. Only 18% of respondents said their teams are always able to intervene when shipments are delayed.
Jason Brenner, senior vice president of digital portfolio at FedEx, said, “Many organizations can see what’s happening in their supply chains, but leaders in the space can predict and act fast enough when it matters most. Closing the gap with logistics intelligence, supported by analytics, AI and close partnerships with your carrier, will help organizations move from reacting to disruptions to anticipating them.”
The report also highlights rising customer expectations for delivery transparency and reliability. Decision-makers said consumers prioritize reliable delivery windows (36%) and end-to-end tracking (34%), while delays and limited visibility remain common complaints. Respondents linked delivery disruptions to higher service costs (53%), increased strain on service teams (47%) and more customer complaints (46%).
Only 43% of surveyed leaders said their logistics systems are “future-proof”, meaning they can adapt to changing customer expectations, compliance requirements and market conditions. The report identifies connected systems, analytics and artificial intelligence as key tools for improving resilience and predicting disruptions.
“Being ready for what’s next, building long-term resiliency and competitive differentiation, requires investing in systems that go beyond meeting today’s needs,” Brenner said.
FedEx said the findings are intended to help organizations improve delivery reliability and prepare for future supply chain demands. The survey was conducted in October 2025 among companies with 500 or more employees across North America, Euro pe and Asia-Pacific.
Related news, FedEx joins Hedera Council to advance digital infrastructure for global supply chains
