eBay rolls out end-to-end fulfillment service in UK

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Online marketplace eBay is to roll out a new service in the UK, eBay fulfilment by Orange Connex, which it says is the first end-to-end fulfillment service for UK sellers, providing faster delivery options, improved logistics management, more streamlined processes and enhanced seller protection.

eBay business sellers will have access to dedicated fulfillment centers in Leicester and Birmingham, where goods can be stored, packed and delivered. The e-commerce giant says the service has been launched in response to the significant growth in online shopping over the past year, and the rising demand from SMB sellers on eBay looking to scale and grow their business.

Participating sellers will be able to use eBay fulfilment by Orange Connex for orders that are sold on eBay or their shops on other online platforms.

eBay UK is collaborating with global logistics firm Orange Connex to launch the service, which offers next-day delivery, same-day handling, a fully tracked service and late cut-off times to buyers. Managed through a central integrated platform, it also means sellers will benefit from full seller protection for delivery-related mishaps.

For international orders, sellers participating in the Global Shipping Program will be able to fully integrate with the fulfillment centers using eBay fulfilment by Orange Connex, with plans to roll this out more widely in the near future.

The launch follows the rollout of similar end-to-end fulfillment services in Germany and China, which eBay says have been a success.

Murray Lambell, general manager, eBay UK, explained, “We know that managing space and storage for inventory can be one of the biggest pain points for our sellers, while an increasingly competitive retail environment means that consumers expect faster and more transparent delivery times. eBay fulfilment by Orange Connex sets out to address these, offering more capacity to grow and a simpler, more cost-efficient process so that sellers can offer more flexible delivery options.

“At eBay, we’ve been making big investments in the UK to help our sellers grow, recently offering a financing scheme to give businesses much-needed access to finance. Launching eBay fulfilment by Orange Connex is how we’re going even further to help sellers adapt in a changing retail landscape, reducing burdensome costs and giving them more opportunity to focus on their business and what they do best.”


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Lawrence has been covering engineering subjects – with a focus on motorsport technology – since 2007 and has edited and contributed to a variety of international titles. Currently, he is responsible for content across UKI Media & Events' portfolio of websites while also writing for the company's print titles.

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