DHL Global Forwarding presents upgraded digital customer portal

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At the third myDHLi Digital Summit earlier this month, DHL Global Forwarding presented its upgraded digital customer portal and outlined how the technology helps customers enhance their logistics performance, resilience and sustainability, even in uncertain times.

Designed as a one-stop-shop solution, myDHLi works to meet the customer’s transportation and logistics needs on a single digital platform. The central Follow + Share functionality is intended to simplify alignment processes and avoids time-consuming communications flows on the sidelines. Therefore, shipment notifications are now not only configurable but can also be received as a daily digest. This feature provides a summary of individually selectable events that are most important to the user – such as shipment or customs status and irregularities. In addition, the new myDHLi book service enables customers with contracted rates to directly submit a booking via the myDHLi portal. Without additional emails, phone calls or API integrations, a booking can be completed in six simple steps.

Booking a shipment goes hand in hand with the corresponding documents. For this reason, the functionalities of myDHLi Documents have been expanded. Documents can now not only be attached to a booking but also uploaded at any time via the recently launched upload feature. This ensures that documents are always attached to the correct shipment and can be found easily and quickly. To further improve performance, the myDHLi Reports service has also been improved. Originally only containing operational data, it was expanded in 2022 to include green data that ensures customers can review sustainability performance. From now on, invoice-level data completes myDHLi Reports and financial data can be combined with operational and sustainability data in fully customizable, schedulable and sharable reports. This opens up a whole new dimension of reporting against performance indicators at operational, financial and sustainability levels.

myDHLi has been designed to provide visibility and transparency across three dimensions: environmental impact, costs and lead times. Ocean freight arrival times are predicted up to 48% more accurately than using the information provided by the carriers. However, the company has pointed out that often it’s not just the visibility of a single shipment that matters, but that of the entire supply chain. For this reason, myDHLi now has a new order visibility option, which provides an overview of orders and order lines. Customers will soon gain a new level of transparency, from the overall order (PO) to the individual order lines (SKU), with a link to the related shipment. In case of disruptions, immediate action can be taken, for instance by shifting the transportation mode from ocean freight to air freight using the Quote + Book functionality of myDHLi.

Customers can book the GoGreen Plus service via Quote + Book and reduce the carbon emissions of their shipments with the help of sustainable fuels. To better compare and analyze sustainability efforts, myDHLi Reports now offers a greater level of detail. Users can combine operational data with green data including carbon footprint, but also other pollutants such as nitrogen oxides (NOX) and sulfur oxides (SOX). Together with the GoGreen Dashboard in myDHLi Analytics, customers have comprehensive carbon intelligence at their fingertips, enabling them to see their total footprint, efficiency by mode and even individual trade lanes. This creates effective transparency around carbon efficiency and informed starting points to drive further individual sustainability agendas.

Broadcast live from the Transport Logistic trade fair in Munich, Deutsche Post DHL Group’s international freight specialist introduced features and updates in the myDHLi portal, designed to make it even more convenient and efficient. Since myDHLi’s launch in 2020, the number of customers using it to manage their logistics and transportation needs has grown to over 16,000.

Tim Scharwath, CEO of DHL Global Forwarding, Freight, said, “We are living in uncertain times, where our customers are facing different challenges in their transportation needs. Our role as a logistics provider is to manage these uncertainties and complexities and help our customers to maximize their performance, resilience and sustainability in logistics. Our logistics and digital expertise is bundled in myDHLi and helps over 16,000 customers navigate through uncertain times.”

To read about the launch of Deutsche Post DHL Group’s GoGreen Dashboard and how its user-friendly design promotes sustainability, click here.

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