Cross-border e-commerce shipping specialist wnDirect has launched the world’s first worldwide click-and-collect solution, wnCollect.
wnCollect leverages the company’s global infrastructure and partner relationships to make the global pick-up-and-drop-off (PUDO) solution possible. It does not require the retailer to invest in additional resources and offers a single portal of entry from the retailer’s site.
wnDirect, which is majority owned by DPDgroup, also takes care of application programming interface (API) integration on a country-by-country basis and also manages tax and duty payments as part of the service. Local language communications, customer support and full tracking all come as standard. Returns are just as easy as the customer simply places the unwanted item back into the locker it was collected from.
Chloe Harris, head of innovation at wnDirect, said, “Shoppers are used to being able to order online at anytime, anywhere, and as a result they now expect the same level of flexibility from the delivery options. We live in a busy world and waiting in for a delivery is met with increasing intolerance. Even specific time windows can present challenges for those whose schedule is subject to change.
“wnCollect represents the Utopian vision of an international delivery solution. The reality is even the most flexible delivery solutions cannot compete with the round-the-clock availability of a locker bank. These solutions have gathered momentum but by being able to offer this on a global basis we really are changing the delivery game.”
April 1, 2015