British convenience retailer Co-op has signed a partnership to roll out parcel lockers at 100 stores this year, enabling customers to drop off pre-labelled Royal Mail parcels and returns 24/7.
The lockers provide label printing, meaning customers just need to pay for postage online and print the label by scanning a QR code at the locker, or request a QR code if they are returning a purchase.
Anna Malley, director of partnerships and acquisitions at Royal Mail, said, “We are focused on rolling out lockers in locations that are as convenient as possible for our customers, so Co-op’s model of providing a hub for community services at its stores is perfect.
“Our customers are sending more and more parcels, whether that’s returning online purchases or selling secondhand clothing on marketplaces, so it’s crucial that we give them a wide range of options to do so. This partnership will help us to expand our network, creating even more drop off points.”
George Hayworth, Co-op’s head of online development, added, “We are delighted to partner with Royal Mail, enabling Co-op to further expand its network of safe, secure and convenient parcel lockers. Co-op is focused on developing added services and enhanced convenience – we aim to have the best small shops, and work to ensure our stores are a convenient destination for a range of services that meet local needs. [This includes] growing our network of lockers to help residents, commuters and time-pressed consumers pick up or return parcels at a time that suits them, quickly, easily and conveniently.”
Royal Mail launched its own parcel locker network in December to meet growing demand for convenient parcel drop-off and collection options. Read more on that story here