Quadient to roll out parcel locker network for carriers and retailers across UK

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Quadient has announced it will install carrier-agnostic parcel lockers at large scale in the UK. Over 500 parcel lockers this year, and 5,000 in the coming years, will be made available to all UK carriers and retailers to offer convenient parcel pickup and drop-off locations, with a flexible choice of pickup times and locations.

According to the company, it has ensured technical integration with the systems of key carriers in the UK and has secured hundreds of prime locations for locker units to quickly scale. Quadient’s ambition is to establish a dense, large and scalable network to consolidate first- and last-mile deliveries, especially in urban areas where there is medium to high delivery density.

Geoffrey Godet, chief executive officer at Quadient, said, “We believe that building and growing a large, dense and open intelligent locker network with an agnostic approach is the best way forward to address the challenges of large and growing e-commerce markets such as the UK, the third largest global e-commerce market. Our approach is to offer a common infrastructure available to any carrier or retailer for a volume-based fee, ensuring it is financially viable for all parties. Building upon our extensive experience managing large open networks, particularly in Japan, we are confident that customer adoption and usage will increase rapidly as we work with our partners to grow our footprint, enabling us to deliver the service in a profitable and sustainable manner.

“We are creating the most compelling out-of-home delivery offer for the UK market, and we have already secured the commitment of one strategic partner, kicking-off the 500 first installations to be completed by the end of 2022. With our proven experience, our scale in the parcel locker business globally and the support of a strong team in the UK, we are ready to onboard other major market players in the coming months as our network grows.”

The company believes its carrier-agnostic Parcel Pending by Quadient intelligent locker network will contribute to reducing stops and missed deliveries, achieving cost savings and consolidating drop-offs, returns and pickups to one stop via secure, 24/7 accessible lockers. Maintaining a clear and transparent chain of custody is ensured thanks to a secure and centralized tracking and parcel management system. The lockers also offer the capacity to manage returns and consumer-to-consumer (C2C) parcels, helping retailers and carriers to address the increasing customer demand for simplicity and convenience when shipping, returning or picking up their online shopping.

“Our main focus is on convenience and cost-effectiveness, making sure that each unit in the field is in the right place for easy access and has the right capacity based on our partner carriers’ data and experience,” said Duncan Groom, chief operating officer for DACH, Italy, UK & Ireland at Quadient. “Quadient’s Parcel Pending technology is modular and scalable, capable of adapting to customer requirements and evolving while volume grows. With limited space available in urban areas, not only it is important to preserve public space from multiple proprietary parcel locker networks, but we also believe that consumers should be able to receive their parcels in their preferred location, regardless of the retailer or carrier they choose. We absolutely trust that making our solution available to all retailers, carriers and users will accelerate parcel locker adoption and contribute to reducing environmental impact, while providing the peace of mind of 24/7 parcel pickup and drop-off.”

Quadient is exhibiting on Booth 708 at Package Fulfillment Logistics & Delivery Expo, July 13-14, 2022, in Cincinnati, USA. Register for your free exhibition entry code here. 

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With over a decade of experience as a business and technology journalist working in B2B publishing, Hazel first joined UKi in 2011. After taking 18 months off to bring up her daughter and try her hand at marketing copywriting, she returned in January 2018 to do what she loves best – magazine editing! She is now the editor of UKi's Passenger Terminal World and Parcel and Postal Technology International magazines.

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