Nova Poshta launches a packaging service at its parcel lockers

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Nova Poshta has launched a packaging service that enables customers to send unpackaged parcels from local parcel lockers for UAH15 (US$0.41), regardless of the size of the parcel.

Customers can order a packing service for shipments from a post office by creating an electronic invoice for a post office in the Nova Poshta app and selecting the packaging service. Users can then load the unpacked shipment into the post machine and close the cell. After the client has loaded the parcel into the post office, the dispatcher automatically receives a notification about the arrival of a new parcel and sends a request to the courier to pick it up.

Through the Nova Poshta staff app, the courier can see which cells have unpackaged shipments. These objects then go to the post office in a special bag, which contains packing equipment such as different sizes of boxes, bags and fillers. The courier packs the shipment on the spot, then prints and attaches the label. This is all done within the post office to reduce the risk of losing the parcel. Following this, the courier takes the parcel to the sorting depot, where sorting and further movement of the parcel takes place.

The UAH15 (US$0.41) price includes the box or bag, as well as any additional materials such as bubble wrap, stretch wrap or paper that are necessary for fragile shipments. The packaging of documents is generally free. The service is additionally available when creating an electronic invoice in the Nova Poshta mobile application for post offices throughout the country. If the customer fails to put the package in the parcel locker within one day from creating the electronic invoice, the system automatically cancels the invoice.

Bohdan Shestopal, business product manager at Nova Poshta, said, “The impetus for the development of the service was the wishes of customers who [found it]inconvenient to pack a parcel at home in order to send it through the post office. Since we want to make using the post office as simple and convenient as possible for all customers, we immediately started developing a new service. Now a post office is almost a fully fledged department in your driveway, at a gas station or near a store: pick up, send and don’t worry about packaging.”

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