Australia Post (AusPost) has launched a new automatic parcel locker delivery service in time for Christmas.
Following a failed parcel delivery at a customer’s address, and if it is not suitable to return the parcel to the nearest Post Office during operating hours, the parcel will be placed in a free 24/7 parcel locker located within 1km of the customer’s address.
MyPost customers will be notified via the AusPost app or SMS that their parcel is in a secure locker near their home, ready for them to collect whenever it suits them over the next 48 hours. If the parcel remains uncollected after 48 hours, AusPost will take it to the nearest Post Office for collection.
Gary Starr, executive general manager, parcel, post and e-commerce services, AusPost, said, “We know customers are very busy toward the end of the year, so AusPost is supporting them through more convenient delivery options. Collecting missed deliveries from nearby parcel lockers means customers who aren’t home for their delivery and can’t make it to the Post Office can still collect their parcels via our parcel locker network.
“We delivered 52 million parcels last December and we’re expecting another huge festive season this year, driven by the growing popularity of cyber sales events. Providing customers with enhanced flexibility, security and convenience by offering a way for them to collect their parcels at a time that suits their schedule is just another way we are supporting them at this time,” he said.
Customers with a MyPost account or the AusPost app can already register to have their parcels delivered at no extra cost to any parcel lockers convenient to them, instead of their home or workplace.
AusPost has more than 700 parcel locker locations nationwide, including at select train and petrol stations. In the past year, AusPost has delivered six million parcels directly to parcel lockers and has accepted over 1.3 million new parcel locker registrations from customers.