Escher has announced it will extend its successful relationship with Saudi Post through a six-month pilot of its enterprise mobile and iMobility solution as an extension to Saudi Post’s current services. This is separate from Escher’s pilot for its loyalty platform for Saudi Post announced earlier this month.
The enterprise mobile solution, built upon Escher’s MobileRiposte solution, will be deployed on Windows enabled devices and will allow Saudi Post to provide services at temporary locations as well as providing additional counters in existing offices. The services included Mails Assessment, Mobile Top-up, and Adahi Electronic Vouchers.
The iMobility product will allow customers to pre-enter data on their mobile phones which can then be scanned via QR code at the counter or the enterprise mobile site to speed up data entry. This will enable Saudi Post to derive more business and also to provide a more targeted experience for their customers.
Liam Church, CEO Escher Group, said, “Our aim is to provide our customers with innovative solutions to further enhance their ability to serve their own customers.
“Our unique enterprise mobile and iMobility solutions will add to Saudi Post’s current infrastructure and allow them for the first time to serve their customers through mobile.
“These solutions are key for posts when introducing omnichannel capabilities. These solutions will decrease queue times, enhance efficiency and improve the overall customer experience for Saudi Post.”
May 25, 2016