New integrated payment and delivery system aids e-commerce

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E-commerce is booming and retailers are looking for means to streamline their operations. To support this, Aramex has announced the launch of Aramex Smart, an innovative and comprehensive delivery, payment and returns solution for e-tailers.

The logistics and transportation solutions provider said the new system will enhance consumers’ online shopping experience, increase payment optionality and delivery flexibility, and promote the overall growth of e-commerce.

Aramex said it is the world’s first all-in-one stack delivery, payment and returns solution offered by a logistics and transportation company. Consumers that use this solution will benefit from a convenient online shopping experience that gives them access to fast deliveries and easy returns, and allows them options to complete their payments within a period of 14 days after the delivery of their shipment using a payment method of their choice.

Through extensive market research, the company identified a need for a full suite solution that addressed the increased consumer preference for cash-on-delivery shipments despite digital payment options being offered.

Arun Singh, Aramex’s corporate treasurer and head of Aramex Smart, explained, “Our research showed that one of the main reasons for preference for cash-on-delivery is due to the trust deficit consumers have in the e-commerce experience. Our studies also revealed that businesses suffer from slower deliveries, high rejection rates, and inventory inefficiencies with cash-on-delivery shipments.”

Commenting on the launch, Bashar Obeid, chief executive officer, Aramex, said, “As one of the leading industry players, part of our strategy is to continuously improve the ecosystem by identifying gaps and coming up with innovative solutions to help resolve bottlenecks that will ensure a healthy and uninterrupted growth of e-commerce.”

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