Royal Mail launches app to help consumers manage deliveries

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Royal Mail has launched a new mobile app to help consumers manage their deliveries more effectively.

Customers will be able to use a reference number to check the progress of their deliveries, and there will also be an option for redelivery if an item cannot be delivered first time.

Recipients can arrange for a redelivery to their address, neighbor or a local Post Office and this can all be booked via the app.

Within the app, users can enter a postcode to find the nearest Customer Service Point including address, opening hours and facilities. There is also a postcode and address finder for users unsure of an address. By entering in the postcode or part of the address, Royal Mail will help to find the full address details.

A spokesperson for Royal Mail said, “The new Royal Mail app is helping recipients to manage their deliveries more effectively, providing all the information they need at their fingertips.

“We will be looking to load the app with even more functionality over the coming months. This latest enhancement is part of a programme of innovation making Royal Mail’s services more accessible, convenient and digitally enabled for all.”

The app is now available for download for free on both the App Store and Google Play store.

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With over a decade of experience as a business and technology journalist working in B2B publishing, Hazel first joined UKi in 2011. After taking 18 months off to bring up her daughter and try her hand at marketing copywriting, she returned in January 2018 to do what she loves best – magazine editing! She is now the editor of UKi's Passenger Terminal World and Parcel and Postal Technology International magazines.

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