Royal Mail has added photo confirmation to its Royal Mail Tracked 24 and Royal Mail Tracked 48 signature items (including age verification) and Special Delivery Guaranteed by 9am or by 1pm services.
Under these plans, posties will use their handheld personal digital assistants (PDAs) to capture an image of the item safely delivered, as well as the customer’s signature. The image will then be uploaded to the Royal Mail website and app, where customers will be able to input their tracking numbers to view the image and confirm that their item has been safely delivered. An image can also be uploaded to the system if a parcel is delivered to a neighbor. Furthermore, the system enables customers to view parcels that have been safely delivered by clicking on a link in the email delivery notifications sent by Royal Mail.
The move is intended to give Royal Mail sending and receiving customers greater visibility of how and where mail is delivered, offering greater peace of mind. Business customers will be able to verify safe delivery as part of their service commitment, and household customers will be able to check their parcels have arrived even when they are not at home.
Royal Mail already captures photos on delivery for Royal Mail Tracked 24 and Royal Mail Tracked 48 parcels where a signature isn’t required. These improvements extend photo capture to several premium services where a signature is also captured and will be rolled out nationwide over the next few weeks.
Nick Landon, chief commercial officer at Royal Mail, said, “Businesses and consumers want more transparency in understanding how and where their parcels are delivered. By adding a photo on delivery to even more products, we are continuing to deliver on our commitment to offering even more trust on the doorstep. This is another example of how we are constantly evolving our service to keep pace with the needs of our customers.”
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