Pall-Ex Group adopts what3words

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The Pall-Ex Group has announced it is partnering with what3words in what is claimed to be a sector first for the pallet network industry.

Pall-Ex’s bespoke core operational system, Nexus, which provides freight management technology to members of both the Pall-Ex and Fortec networks, will integrate what3words. The company states that the partnership was brought about by the need to find a solution to the increasingly on-demand economy, which has driven a rise in home deliveries. In addition to this, logistics companies like Pall-Ex Group and its network of member hauliers, now operate in a world where contact-free delivery is now a rule rather than an exception due to the Covid-19 pandemic.

Customers and members alike will be able to input their what3words address on the consignment entry screen of Nexus, allowing ultra-precise delivery locations to be specified, while consumers at the delivery point can view their address in the MyNexus tracking module.

By using the free what3words app, anyone can find the what3words address for the entrance of their business or home and share that exact location easily and reliably. Customers can also find their what3words address on what3words free online map.

This removes the need for phone calls from lost delivery drivers, and means deliveries arrive at the precise location faster and more efficiently. This is especially beneficial when an address has multiple entrances as users are able to direct deliveries to the correct delivery point. Consumers that have issues with long or inaccurate addresses no longer need to rely on a lengthy description on the checkout page, providing a smoother customer experience.

Pall-Ex Group chief technical officer Dave Dunhill explained, “By integrating what3words into Nexus, we are leading the way in the pallet distribution sector. This is the first time this technology has been used in this capacity and I am proud that Pall-Ex Group is at the forefront of this. The what3words address provides our customers, members and end users with even greater control and vastly improves the efficiency of our operation. I’m excited to see our partnership and our service offering develop in the coming months. Thank you to everyone at what3words for their cooperation during this project.”

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Lawrence has been covering engineering subjects – with a focus on motorsport technology – since 2007 and has edited and contributed to a variety of international titles. Currently, he is responsible for content across UKI Media & Events' portfolio of websites while also writing for the company's print titles.

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