New Zealand Post and its courier service CourierPost have launched an improved range of delivery options to help increase the success rate of first-time deliveries.
The new options include Parcel Leave, where a package can be left in an agreed place at a customer’s address, even if they’re not at home to sign for it; and Parcel Redirect, enabling deliveries to be redirected to a number of New Zealand Post retailers and CourierPost depots, as well as a growing list of participating Countdown supermarkets and Z service stations.
Parcels can currently be redirected to 11 Countdown stores in Auckland and six Z stations in Wellington. Over the next month, parcel collection locations will be extended to include an additional 27 Countdown stores in Auckland, Hamilton, Tauranga, Wellington, Christchurch and Dunedin.
Ashley Smout, group general manager of customer engagement, New Zealand Post, said, “We know how frustrating it is when customers miss delivery the first time and receive a card asking them to collect their parcels. We’re working to reduce numbers of ‘cards to call’ by giving customers more choice about where and when they receive their parcels.
“The addition of Countdown supermarkets and Z stations to our own retail collection points is providing greater convenience to our customers as they can pick up their parcels after work hours, when they’re out at the supermarket, or stopping for petrol.”
July 5, 2016
