Handheld failures frustrate workforce according to Panasonic research

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According to recent research by Opinion Matters and Panasonic, handheld mobile computing failures are frustrating delivery drivers, warehouse workers, retailers and emergency services personnel across the UK and costing business.

The research revealed that on average, handheld mobile computing devices with barcode readers fail more than 2.5 times a year and take 2.6 days or more to replace or repair. Furthermore, on average over 63% of workers felt their handheld device was more prone to failure than other technology devices they used.

The research, called Handheld Troubles, spoke to 250 workers who use handheld devices for their job. It highlighted a number of design improvements workers would like to see included anti-scratch coating (30%), a hand or shoulder strap (28%), and heat reflective coating (18%).

Jan Kaempfer, general manager of marketing for Mobile Solutions Business Division – Europe, said, “It is more critical than ever that technology buyers understand the device design factors that will have the biggest impact on their workforce and their business– ergonomic design, rugged protection and technology differentiators like hot swappable batteries and daylight visible screens.”

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Helen has worked for UKi Media & Events for nearly a decade. She joined the company as assistant editor on Passenger Terminal World and since progressed to become editor of five publications, covering everything from aviation, logistics and e-commerce to meteorology. She has a love for travel and property and has redeveloped three houses in three years. When she’s not editing magazines, she’s running around after her two boys and their partner in crime, Pete the pug.

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