DPD teams up with HubBox for click and collect first

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DPD has partnered with retail tech company HubBox for a new click and collect initiative that will enable retailers to offer the option of delivery straight to a customer’s nearest DPD Pickup shop at checkout.

DPD parcel recipients already have the option to divert a parcel to any of the company’s 6,000 Pickup shops using the DPD app or via their parcel notifications if they aren’t going to be home, but this is the first time retailers in the UK have been able to offer a DPD ‘deliver to shop’ option at checkout.

The initiative will enable retailers to integrate HubBox’s plug-and-play software into their e-commerce websites, giving customers the option to search for and select a convenient DPD Pickup location that suits them.

Alternatively, they can opt for home delivery as normal and access all of DPD’s existing ‘in-flight’ parcel options, including detailing their ‘safe place’, selecting their chosen neighbor for a delivery or diverting the parcel to a Pickup shop, at any time before delivery.

Elaine Kerr, CEO at DPD UK, commented, “Our reliance on online shopping is greater now than ever. Post-pandemic, we need to develop new solutions for parcel recipients now they aren’t at home all the time. For the last decade we’ve led the way in personalizing delivery preferences with more information and more options, and now we are helping retailers to add more choice at the checkout. We talk to online shoppers all the time and we know they like our Pickup network with bigger-name stores and greater accessibility. As a result, we’ve seen a growth in the number of parcels going into our shops and this is a really smart way of helping retailers meet that growing demand for click and collect.”

Sam Jarvis, the CEO and founder of HubBox, added, “Retailers, now more than ever, understand how much their customers value flexibility and control when it comes to delivery. We are delighted to be working with DPD to provide their retailer clients with a quick and easy way to offer local collection to DPD Pickup stores. By using our software, retailers can get up and running in a matter of hours rather than going through a lengthy bespoke development process.”

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With over a decade of experience as a business and technology journalist working in B2B publishing, Hazel first joined UKi in 2011. After taking 18 months off to bring up her daughter and try her hand at marketing copywriting, she returned in January 2018 to do what she loves best – magazine editing! She is now the editor of UKi's Passenger Terminal World and Parcel and Postal Technology International magazines.

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