DHL launches domestic e-commerce delivery service in Malaysia

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DHL eCommerce, a subsidiary of Deutsche Post DHL, has launched a domestic delivery service in Malaysia with a range of customer-centric services catered to the e-commerce market.

Malaysian online retailers will now benefit from DHL’s range of cross-border shipping solutions and network of international fulfillment centers, helping to facilitate international expansion. This will further accelerate the e-commerce market in Malaysia which is expected to grow at compound annual growth rate (CAGR) of 15.8% to €1bn (US$1.1bn) by 2020. This growth will also be fuelled by recent initiatives such as the National eCommerce Strategic Roadmap, Digital Free Trade Zone and Economic Transformation Program.

Malcolm Monteiro, CEO, Asia-Pacific, DHL eCommerce, said, “e-commerce has become a way of life for Malaysians, with 47% already using their smartphones to shop online. Approximately seven million are already shopping online every month, and with the industry expected to grow to €1bn (US$1.1bn) by 2020 in Malaysia and globally to US$1tn in the same year, businesses need high-quality logistics solutions to leverage this immense growth and meet the rapidly changing needs of online shoppers. This makes the need for a tailored e-commerce delivery service greater than ever before.”

DHL’s investment in Malaysia includes a 48,000ft² central distribution hub in Puchong as well as depots in Penang, Johor Bahru, Cheras and Puchong and a fleet of two-wheel and four-wheel vehicles. The fleet of vehicles will provide next-day delivery to all urban areas in Klang Valley, Penang and Johor Bahru, and two to four-day delivery to all other locations across West Malaysia and East Malaysia.

DHL eCommerce’s end-to-end domestic delivery solutions will offer pick-up services, track-and-trace, reverse logistics, cash on delivery with daily remittance and call center capabilities for deliveries within Malaysia.

“The world’s fastest growing e-commerce region is Asia-Pacific, and Malaysia is one of the most exciting countries with enormous opportunities,” added Monteiro. “To win in this space, e-tailers need exceptional customer service supported by seamless and agile logistics. Through our investments, infrastructure and renowned global network, we are well positioned to support the domestic and global growth of local online retailers in Malaysia.”

Jason Kong, managing director, DHL eCommerce Malaysia, said, “With the huge e-commerce growth expected in Malaysia, we believe e-tailers are demanding greater quality and consistency in their logistics solutions. We aim to offer best-in-class logistics solutions for e-tailers in Malaysia so they can focus on growing their business locally and internationally. We are confident that this will benefit the Malaysian e-commerce industry and fuel further growth. Online retailers looking to grow within and beyond Malaysia can now take advantage of our expertise and the group’s extensive network to tap on the potential of e-commerce.”

DHL has been present in Malaysia since 1973 with DHL Express, DHL Global Forwarding and DHL Supply Chain. DHL eCommerce focuses on three main product pillars: first- and last-mile delivery or domestic delivery in selected markets; simple and affordable cross-border international shipping for e-commerce businesses; and fulfillment solutions through a global fulfillment network across the USA, Mexico, Columbia, Hong Kong, India, Australia and Europe.

April 27, 2017

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Dan originally joined Parcel and Postal Technology International in 2014 having spent the early years of his career in the recruitment industry. As online editor, he now produces daily content for the website and supports the editor with the publication of each exciting new issue. When he’s not reporting on the latest technological developments, Dan can be found on the golf course or apprehensively planning his next DIY project.

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