Amazon launches in-car delivery service in the USA

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Amazon has extended its Amazon Key delivery service, which enables in-home delivery and keyless guest access so that customers can receive deliveries inside their vehicle.

With Amazon Key In-Car, Prime members with compatible vehicles have the convenience of having packages delivered inside their cars when parked in a publicly accessible area, typically at their home or workplace.

In-car delivery is available at no extra cost for Prime members and is available today in 37 cities across the USA with more cities to come. Delivery works with Same Day, Two-Day and Standard Shipping.

Peter Larsen, vice president of delivery technology, Amazon, said, “Since launching Amazon Key last November, we’ve safely delivered everything from cameras to collectable coins inside the home.

“Customers have also told us they love features like keyless guest access and being able to monitor their front door from anywhere with the Amazon Key App. In-car delivery gives customers that same peace of mind and allows them to take the Amazon experience with them. And, with no additional hardware or devices required, customers can start ordering in-car delivery today.”

To get started, customers download the Amazon Key App and then link their Amazon account with their connected car service account. Once setup is complete and the delivery location has been registered, customers can shop on Amazon and select the ‘In-Car’ delivery option at checkout.

On delivery day, the Amazon Key App lets customers check if they are parked within range of the delivery location, and provides notifications with the expected four-hour delivery time window. The app also notifies customers when the delivery is on its way, and when the package has been delivered. Customers can track when their car was unlocked and relocked in the app’s activity feed.

In-car delivery is available to customers with a compatible Chevrolet, Buick, GMC or Cadillac vehicle with an active OnStar account, and customers with a Volvo with an active Volvo On Call account. Support for even more vehicle makes and models will be added over time.

“Unlocking Amazon Key In-Car delivery for more than seven million Chevrolet, Buick, GMC and Cadillac owners is another great example of how we are leveraging the embedded connectivity in our vehicles to provide our customers with services that make their ownership experience more valuable,” said Alan Batey, president, General Motors North America.

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Dan originally joined Parcel and Postal Technology International in 2014 having spent the early years of his career in the recruitment industry. As online editor, he now produces daily content for the website and supports the editor with the publication of each exciting new issue. When he’s not reporting on the latest technological developments, Dan can be found on the golf course or apprehensively planning his next DIY project.

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